Dear Madam, Dear Sir,
According to Gartner between 70-80% companies are failing building proper Configuration Management Databases (CMDB). This workshop will help any organization to get knowledge how to avoid common mistakes during building the CMDB and what are the 5 main steps to deploy healthy CMDB.
Our lecturers Bartosz Kaczmarczyk and Pawel Woch (Deloitte) with Marcin Grzywacz and Michał Socha (ServiceNow) will demonstrate to you how the CMDB population flow looks like and how to unlock CMDB superpowers using Multisources and ServiceMapping. At the end we will show you what are the three CMDB health KPI's to make it always up to date.
Agenda:
09:30 - 10:00 Welcome reception
10:00 - 10:15 Welcome & Introduction
10:15 - 12:00 CMDB Overview and Governance
• Why do CMDBs fail?
• 5 steps to successfully deploying a healthy CMDB
12:00 - 13:00 Lunch break
13:00 - 14:30 CMDB Population
• CMDB population flow
• Unlock CMDB superpowers with Multisource CMDB
• Beyond Discovery to Service mapping
14:30 - 15:00 Coffee break & Networking
15:00 - 16:30 CMDB Health
• Three CMDB health KPI's
• CMDB Remediations
• Reporting
16:30 - 17:00 Q&A and discussion
Speakers:
- Pawel Woch – Senior Manager, Deloitte Consulting
- Bartosz Kaczmarczyk – Senior Specialist, Deloitte Consulting
- Marcin Grzywacz – Senior Solution Sales Executive, ServiceNow
- Michał Socha – Senior Solution Consultant ITOM, ServiceNow
We look forward to meeting you!
Team Deloitte & ServiceNow
The event is not intended for advisors and employees of companies engaged in advisory services. Deloitte reserves the right to create the list of participants.