Global Business Services – GBS Operations of the future enabled by ServiceNow (akce již proběhla)

location Online 20. 6. 2022, 10:30

How to successfully manage GBS operations with ServiceNow

Companies operating in the shared services sector have to face many challenges, in particular in the field of new technologies. Only full transition of processes, optimal time spent on individual tasks and advanced data management are a guarantee of success.

Future GBS organizations represent a strong backbone of each enterprise, being the preferred provider of top-class services to their clients. Such quality services need to be supported by a resilient and agile tool ensuring that they are managed effectively.

Join our webinar to learn how to increase satisfaction of your GBS employees and clients by expanding the ServiceNow tool footprint from traditional IT and HR areas to Accounting & Finance, Facility Management, Legal or Data Governance. 

What will you learn during the webinar?

We will discuss the current trends in GBS, with a particular emphasis on User Experience, in addition to showing some practical examples of how ServiceNow is used by GBS organizations. 

Why is it worth to attend?

In addition to some theory, which will surely come in useful, we will present live demos of ServiceNow functionalities that can improve the quality of work in your organization. You will also have the chance to ask questions to both ServiceNow experts and Deloitte professionals specializing in the implementation of this tool in the SSC/GBS sector.

Is this webinar for me?

Yes, if you are looking for opportunities to improve your organization. The webinar is addressed in particular to those managing SSC / GBS / Centers of Excellence, CIOs as well as heads of HR, Legal, Master Data, Finance & Accounting departments.

Both existing ServiceNow customers and those who want to learn more about the possibilities offered by this solution and are considering its implementation in their company are welcome to join us.

The webinar will last for 1.5 hours and focus on:

  1. Current Trends in GBS
  2. Customer experience in the context of GBS on ServiceNow
  3. How can ServiceNow enable and accelerate GBS transformations | Krzysztof Wilczyński, Senior Advisory Solution Consultant, ServiceNow
    • Challenges of a GBS organization without an Integrated Enterprise Service Management Platform like ServiceNow
    • The Now Platform® is the “platform of platforms” for digital workflows in a GBS organization.
    • How ServiceNow transforms the employee and customer experience
  4. ServiceNow Use case demo
    • Master Data Management business case and introduction
    • Benefits of enabling a business to run streamlined cross-platform operations from a single place
  5. Unified employee experience – Human Capital perspective
  6. Q&A Session

Service Now is a partner of this webinar.


The event is not intended for advisors and employees of companies engaged in advisory services. Deloitte reserves the right to create the list of participants.